Privilege Club Terms and Conditions

Use of your Privilege Club Card constitutes acceptance of the terms and conditions listed below:

To avail of the special rates, members are requested to identify themselves as a Privilege Club Card member and their membership number should be mentioned at the time of reservation.
Rooms and discounted rates are subject to availability and terms and conditions apply.
Points earned can be redeemed against the room booking (excluding Municipality fees, Service Charge, Tourism Dirham fees, and VAT).
Late check-out is based on tier and subject to availability.
When dining (maximum of 4 adults), only one card will be used per table.
Discount is not applicable for banquet, room services minibar, and orders made off-premises.
The Privilege Club Card cannot be used in conjunction with any other discount card, promotions, or events valid in the hotel.
Discounts at dining outlets will not be extended during the following events: Valentine’s Day, the first day of Eid Al Fitr, the first day of Eid Al Adha, Christmas Eve, and New Year’s Eve.
Membership cards are the sole responsibility of the member. In case of a lost card, the member has to contact our Hotel Sales Office.
The member is responsible for notifying the Hotel Sales Office in writing of any change of his/her postal address or email address.
Two Seasons Hotel reserves the right to cancel the program, add, modify, delete, or otherwise change any of the rules, procedures, conditions, benefits, or rewards to the program at its sole discretion without any liability on its part, its owners, the hotel it manages or its employees.
Only an individual may subscribe to the Privilege Club Card and not corporations, associations, or groups.
Privilege Club Card is applicable for the existing and operated hotels under Two Seasons Hotel Management LLC.
Reward points are non-transferable and valid for ONE YEAR from the transaction date.
Rewards points are non-convertible to cash and are subject to all applicable laws and regulations.
Reward points cannot be used for long-term booking.
Two Seasons Executives and employees are not allowed to participate in this program.
The Rewards program terms and conditions are governed by the laws of the United Arab Emirates.
Two Seasons Management reserves the right to discontinue the membership of any member who violates the terms and conditions or if there are reasonable grounds for fraud. Discontinued membership may result in the loss of all accumulated points, benefits, and privileges.
Points will be accumulated once the guest has checked out and the booking payment has been made.
Refer to the benefits chart enclosed with the card for the detailed benefits
For every confirmed booking, you will be rewarded with 1 point per every AED 1 spent for Silver members, 2 points per every AED 1 spent for Gold members, and 3 points for every AED 1 spent for Platinum members.
Redemption ratio for members on all 3 tiers will be 20 points = AED 1.
Qualifying spend applies to Room Accommodation charges only, and does not include any taxes, service fees, dining, or leisure spend.
Discount will be applied on BAR rate only.
Minimum spend is not required to qualify and become a Silver cardholder
Minimum spend of AED 10,000 is required to qualify for first redemption - Gold
Minimum spend of AED 15,000 is required to qualify for first redemption - Platinum
Redeemable points shall not apply to our partners’ outlets
For LG Electronics, discounts are applicable on the recommended retail price of selected products at Al Yousuf Electronics Dubai, Sharjah, Fujairah & Abu Dhabi (for home appliances), Al Futtaim Deira (for TV and Audio), and NAAM Electronics Bur Dubai (for monitors).
For LG Electronics, the discount is subject to item stock availability and on selected products.
For LG Electronics, the discount does not apply to any promotional items.
Our partners’ terms and conditions apply upon availment of their products and services.