Privacy Policy

Online Privacy Statement

Two Seasons Hotel Management LLC, which includes Two Seasons Hotel & Apartments affiliated companies and brands, is aware that you may wish to be informed about how your personally identifying data and information, such as name, address, telephone/fax numbers or e-mail address etc ("Data") that you may provide to Two Seasons Hotel Management LLC, are treated.

Accordingly, we have developed this Privacy Policy ("Policy") to explain our use of your Data as well as all our reasonable precautions to keep your Data confidential and secure. By using our services, you are consenting to the Data collection and use practices described in this Policy, as modified from time to time by us. We reserve the right to modify our Policy and invite you to consult this Policy from time to time in order to familiarise yourself with any changes, We will post any new Policy on our websites. The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.

1. PLEDGE ON PRIVACY

Two Seasons Hotel Management LLC does not collect and process Data except when voluntarily provided by you. We ensure compliance by our staff with strict standards of security and confidentiality and in processing your Data we pledge to fully comply with internationally recognized standards of privacy protection.

2. INTENDED USE OF DATA

Two Seasons Hotel Management LLC collects and processes Data only for specific and limited purposes which we inform you about when you wish to use certain services. For example, we may collect and use Data to provide you with our products or services, to bill you for products or services you request, to verify your credit, to market products and services we believe might be of interest to you, to process your job application, to receive news releases, or to communicate with you. In addition, we may use your Data to evaluate the effectiveness of and improve our services to our visitors and customers, for our own internal statistics to evaluate customer interests as well as purchasing and other trends among customers and to better determine product development and marketing strategies. By submitting your Data, you expressly consent to such use. Two Seasons Hotel Management LLC keeps your Data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or document retention requirements.

 3. NON-DISCLOSURE OF INFORMATION

Two Seasons Hotel Management LLC shall never sell, rent, share or otherwise distribute or make available your Data to third parties outside of the Two Seasons Hotel Management LLC group of companies, except when required to do so for legal or regulatory purposes. However, Data may occasionally be transferred to third parties, who act for or on behalf of Two Seasons Hotel Management LLC, for further processing in accordance with the purposes for which your Data were originally collected. When disclosure of Data to third parties is likely or necessary for whatever reason, Two Seasons Hotel Management LLC shall ensure that such third parties provide the same level of protection as Two Seasons Hotel Management LLC, and shall contractually require them to process Data transferred only for the purposes authorised by you and on a confidential and secure basis.

4. RIGHT OF ACCESS

You have the right to access and update your Data or to require their deletion. We endeavour to ensure that your Data are up to date, accurate and complete. If you wish to access, correct or delete your Data held by us, please contact Two Seasons Hotel Management LLC at the addresses shown on our Websites.

5. SECURITY / CONFIDENTIALITY

We undertake to take all reasonable steps in order not to allow your Data to be seen by third parties other than those who act for or on behalf of Two Seasons Hotel Management LLC and have agreed to treat your Data confidential and secure. Access to Data is restricted to those of our employees on a need to know basis and who have been trained to observe strict standards of confidentiality in handling your Data. To ensure the security and confidentiality of Data that Two Seasons Hotel Management LLC collects online, we use data networks protected, inter alia, by industry standard firewalls and password protection to the highest of accepted industry standards. Although we have tried to create secure, reliable and trustworthy websites for our visitors, please be aware that we cannot be responsible or liable for the security of your Data whilst in transit via a non-secure Internet connection to us.

6. DATA TRANSFER ABROAD

Two Seasons Hotel Management LLC is an international group and has databases in different jurisdictions. Two Seasons Hotel Management LLC may transfer your Data to one of its databases or to companies within the Two Seasons Hotel Management LLC group or to its partners, who have agreed to keep your Data confidential and secure, outside of your country of residence. If the level of privacy protection in a country does not comply with internationally recognized standards, we will ensure that Data transfers to our databases in that country are equally protected and that a transfer of Data to third parties in such countries does not occur. By submitting your Data, you expressly agree to its possible transfer to other companies within the Two Seasons Hotel Management LLC group and/or its partners and to this end to its trans-border transmission.

7. ANONYMOUS DATA / "COOKIE" TECHNOLOGY

Most of the information we collect from our websites is anonymous information. When you visit our websites, we do not collect any personal Data from you unless specifically, voluntarily and knowingly provided by you. Anonymous information is processed by Two Seasons Hotel Management LLC to help improve the content of our websites, to customise our websites for our visitors and to learn more about them and how they use our websites. In doing so, Two Seasons Hotel Management LLC may use tracking technology (cookies) to gather anonymous information, such as browser type, operating systems and the date and time of access. "Cookies" by themselves cannot be used to discover the identity of the user. A "cookie" is a small piece of information which is sent to your browser and stored on your computer hard drive.

8. SPAMMING

Two Seasons Hotel Management LLC does not conduct "spamming". Spamming is defined as sending unsolicited e-mails, usually of commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. On the contrary, where we believe that one of our products is of importance to you, we inform you by e-mail whilst giving you the choice of opting out of such service.

9. DATA AND CHILDREN

To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 18 should not provide any Data. Two Seasons Hotel Management LLC will not knowingly collect, use, or disclose Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (parent, guardian). Our websites are general audience sites that are not designed nor intended to collect Data from children under the age of 18. We ask that parents supervise their children while online.

10. LINKS TO OTHER WEBSITES

As a service to our visitors, our websites may provide hyperlinks to other websites that are not operated or controlled by Two Seasons Hotel Management LLC. Therefore, Two Seasons Hotel Management LLC cannot be responsible or liable for the content of such websites or the privacy practices of such other parties. Please note that these privacy practices may differ from our Policy. We encourage you to review and understand their privacy practices before providing them with personal information. 

11. CONTACT TWO SEASONS HOTEL MANAGEMENT LLC

Should you have any queries or complaints about our compliance with this Policy, or if you wish to make any recommendations or comments to improve the quality of our Policy, please contact Two Seasons Hotel Management LLC at the addresses show on our website. We can assure you that we do our best efforts to constantly improve the protection and security of the Data you provide to us.